Learn how to handle tough customer interactions with confidence and clarity.

This scenario-based module puts learners in the driver’s seat, asking them to make real-time decisions across a range of customer service situations — from angry returns to passive-aggressive complaints.

Each interaction builds skills in conflict resolution, active listening, de-escalation, and emotional control — essential for front-line staff in any industry.

Built in Articulate Storyline
Animated scenes with voiceover
Branching logic and feedback
Ready to deploy on any LMS